Terms and Conditions

The Software is sold by:

In these Terms:

“we”, “us”, “our” means Closed Loop Labs.

“you”, “your”, “customer” means the person or business purchasing or using the Software.

“Consumer” means a natural person purchasing the Software for purposes outside their trade, business, craft, or profession.

“Business Customer” means a person or legal entity purchasing the Software for professional, commercial, freelance, or business use.

“Software” means Noise Blocker, including any related licence key, account access, updates, documentation, and online licence validation services.

“Licence Key” means the unique code, token, account entitlement, or other activation method used to activate access to the Software.

“Device Identifier” means a hashed or pseudonymised identifier created from information about the device on which the Software is activated, used to validate the Licence Key and prevent misuse.

These Terms apply to all purchases made through our website or other online sales channels, unless we agree different terms in writing.

The Software is intended primarily for individual users and households. Businesses, freelancers, sole traders, and one-person businesses may purchase the Software, but the licence remains a personal licence unless we explicitly agree otherwise in writing.

If you are a Consumer, you have statutory consumer rights under applicable law. Nothing in these Terms limits rights that cannot legally be limited.

If you are a Business Customer, statutory consumer rights do not apply to your purchase. However, we voluntarily offer Business Customers the same 14-day cancellation and refund period described in these Terms, unless stated otherwise during checkout or agreed separately in writing.

Before purchase, we will provide clear information about the main features of the Software, licence type, access method, price, taxes where applicable, technical requirements, update expectations, and any material limitations.

You are responsible for checking that the Software is suitable for your needs before purchase, including compatibility with your device, operating system, required third-party accounts, internet access, and other technical requirements listed on the product page.

The Software requires an online connection for activation, licence validation, updates, fraud prevention, and support. If the Software cannot connect to our validation systems when required, access to some or all functionality may be limited, suspended, or unavailable.

When you purchase the Software, you receive a personal, limited, non-exclusive, non-transferable licence to use the Software in accordance with these Terms.

Unless stated otherwise on the product page or agreed in writing, each licence is assigned to one named user or purchaser. The named user may also share the licence with family members living in the same household, provided the licence is used only within that household and not for separate business, team, or organisational use.

Consumers may use the Software for personal purposes. Freelancers, sole traders, and other Business Customers may use the Software for their own individual professional work.

The licence may not be shared with colleagues, employees, contractors, clients, friends outside your household, or other users. It may not be used as a team, company-wide, floating, hosted, SaaS, managed-service-provider, resale, or multi-user licence unless we explicitly agree otherwise in writing.

The licence cannot be reassigned, sold, transferred, sublicensed, rented, leased, or given to another person. We may allow a reset or reactivation for your own replacement device where reasonable.

You must not:

1. copy, distribute, resell, rent, lease, sublicense, share, or transfer the Software or Licence Key, except for permitted household use under these Terms;
2. publish, sell, trade, or otherwise make the Licence Key available to others;
3. bypass, disable, modify, or interfere with licence validation, activation, security, or technical protection measures;
4. reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software, except where applicable law expressly allows this;
5. use the Software to infringe third-party rights or violate applicable law;
6. use the Software as part of a hosted service, managed service, bureau service, or other service provided to third parties, unless we explicitly agree otherwise in writing;
7. use the Software in a way that could damage, overload, or impair our systems or services.

The Licence Key or account entitlement will normally be delivered digitally after successful payment, either by email, through your account, or through another method shown during checkout.

You are responsible for providing a correct email address and billing information. If you do not receive your Licence Key or cannot activate the Software, please contact us at [email protected].

Activation requires an internet connection. The Software may also need to connect to our servers periodically to confirm that the licence remains valid and has not been refunded, reversed, shared, abused, or used in breach of these Terms.

We may limit the number of activations, devices, resets, or reactivations in order to prevent licence sharing and abuse. If you replace your device or need a legitimate activation reset, contact support.

When the Software is activated on a device, we create and store a Device Identifier. The Device Identifier is generated using a hashed or pseudonymised process and is used to recognise that a valid licence has been activated on a particular device.

The Device Identifier is used for licence validation, activation limits, fraud prevention, support, and security. It is not intended to identify you outside our licensing system, but because it is linked to your licence or purchase record inside our system, we treat it as personal data where applicable data protection law requires this.

An online connection is required for initial activation and may be required periodically during use. If you block online validation, delete required activation data, request deletion of licence validation data, reverse your payment, or otherwise prevent us from validating the licence, the Software may stop working and your licence may be disabled.

Your licence includes access to updates as described on the product page at the time of purchase.

Updates may include bug fixes, compatibility improvements, security updates, and feature changes. We may modify, improve, add, or remove features over time, provided we do not materially reduce the core paid functionality of the Software during the applicable licence period without offering a reasonable remedy where required by law.

Support is provided through [email protected]. We will make reasonable efforts to respond to support requests within 72 hours, but we do not guarantee that every issue can be resolved where the issue is caused by unsupported systems, third-party services, user configuration, or circumstances outside our control.

The price shown during checkout is the price you must pay. Prices include VAT where applicable, unless stated otherwise.

For customers outside the Netherlands, taxes may depend on your location, customer type, and applicable law. You are responsible for providing accurate billing and location information.

Payment is processed by our payment provider. We may receive and store payment confirmation details, transaction identifiers, invoice details, billing information, and purchase history. Unless explicitly stated otherwise, we do not store full payment card details ourselves.

We may refuse, cancel, or delay an order where payment fails, fraud checks fail, required information is missing, or we reasonably believe the order is unlawful, abusive, or in breach of these Terms.

Consumers have a statutory 14-day right of withdrawal for online purchases, unless an exception applies.

We also voluntarily offer Business Customers a 14-day cancellation and refund period, unless stated otherwise during checkout or agreed separately in writing.

You may cancel your purchase within 14 days after the date of purchase for any reason, including if you are unhappy with the Software.

To cancel, contact us at [email protected] or use any cancellation function provided on our website. You may also use the model withdrawal form included below, but you are not required to use that exact form.

If you cancel within the 14-day period, we will refund the amount paid using the original payment method, unless we agree another method with you. We will process the refund within 14 days after receiving your cancellation request.

After cancellation or refund, your licence ends. You must stop using the Software, and we may disable your Licence Key, account entitlement, updates, support, and activation access.

We may refuse future purchases or refund requests where we reasonably believe the refund policy is being abused, for example repeated purchases and refunds intended to obtain continued use without payment. This does not affect statutory consumer rights.

If your Licence Key does not work, the Software cannot be activated, or the Software does not conform to the information provided at the time of purchase, please contact us at [email protected].

We will make reasonable efforts to fix the issue, provide a replacement key, restore access, or provide another appropriate remedy. Consumers may have statutory rights if digital content or digital services do not conform to the contract.

Nothing in these Terms limits legal guarantee rights that apply to Consumers under mandatory law.

We process personal data in order to sell, deliver, activate, validate, support, and improve the Software.

The personal data we may process includes:

1. your email address;
2. your name and billing details, where provided or required;
3. payment confirmation details, transaction identifiers, invoice details, and purchase history;
4. Licence Key, activation status, activation date, and account entitlement information;
5. Device Identifiers created when the Software is activated;
6. support messages and related technical information you provide;
7. security, fraud prevention, and licence validation logs.

We process this information for the following purposes:

1. to perform our contract with you, including delivering the Software, validating your licence, providing updates, and handling support;
2. to comply with legal obligations, including tax, accounting, invoicing, and consumer law obligations;
3. to protect our legitimate interests, including preventing fraud, abuse, licence sharing, chargeback misuse, security incidents, and unauthorised access;
4. to communicate with you about your purchase, licence, support requests, updates, or important service notices.

We keep personal data only for as long as reasonably necessary for the purposes described above, unless a longer retention period is required or allowed by law. Billing, tax, and accounting records may need to be kept for legally required retention periods. Licence and activation records may be kept for as long as needed to provide the licence, validate access, prevent abuse, resolve disputes, and maintain accurate purchase records.

You may contact us at [email protected] to request access, correction, deletion, restriction, portability, or objection in relation to your personal data.

If you ask us to delete personal data that is necessary to provide, activate, or validate your licence, we will explain the consequences. In many cases, deletion of required licence validation data means we can no longer provide the Software to you, and your Licence Key or access may need to be disabled or treated as invalid.

We may not be able to delete information that we are required to keep for legal, tax, accounting, dispute-resolution, security, or fraud-prevention reasons. Where we cannot delete certain information, we will tell you why, unless we are legally prevented from doing so.

Where possible, we may anonymise or aggregate data instead of deleting it, so that it can no longer reasonably be linked to you.

We use appropriate technical and organisational measures to protect personal data, including pseudonymisation or hashing of Device Identifiers where appropriate.

We may use service providers such as payment processors, email providers, and licensing infrastructure providers. Where required, we use appropriate agreements and safeguards with those providers.

You are responsible for:

1. keeping your Licence Key and account credentials confidential;
2. using the Software only in accordance with these Terms;
3. maintaining a compatible device, operating system, and internet connection;
4. installing updates that are reasonably required for security, compatibility, or licence validation;
5. providing accurate purchase, billing, and contact information;
6. contacting support before starting a chargeback if you experience a delivery, activation, or technical issue.

You must not use the Software in a way that is unlawful, harmful, abusive, misleading, or intended to avoid payment or licence restrictions.

The Software, documentation, website, branding, designs, code, text, graphics, and related materials are owned by us or our licensors.

You do not acquire ownership of the Software. You receive only the limited usage rights expressly described in these Terms.

All rights not expressly granted to you are reserved.

We may suspend or terminate your licence, account entitlement, support access, or activation access if:

1. payment is refused, reversed, charged back, or found to be fraudulent;
2. you share, resell, publish, or misuse the Licence Key;
3. you breach these Terms;
4. we reasonably believe the Software is being used unlawfully or abusively;
5. licence validation is blocked, manipulated, or bypassed;
6. continued access would create a security, legal, or operational risk.

Where reasonable, we will give you an opportunity to resolve the issue before termination. This may not be possible in cases involving fraud, security risks, chargebacks, unlawful use, or intentional licence abuse.

Termination does not affect rights or obligations that have already arisen, including payment obligations, refund rights, legal guarantee rights, confidentiality, intellectual property rights, liability limitations, and data retention obligations.

If you have a complaint, please contact us at [email protected] with your order number, email address used for purchase, and a clear description of the issue.

We will acknowledge and handle complaints within a reasonable time. If we need more information from you to investigate the complaint, you agree to provide reasonable assistance.

Consumers may also have access to mandatory dispute resolution or consumer protection mechanisms under applicable law.

We are responsible for direct losses caused by our failure to comply with these Terms where liability cannot legally be excluded or limited.

To the maximum extent permitted by law, we are not liable for indirect losses, consequential losses, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill, loss of data, or damage caused by unsupported systems, third-party services, user configuration, or failure to maintain backups.

For Business Customers, our total liability is limited to the amount paid for the Software in the 12 months before the event giving rise to the claim, unless liability cannot legally be limited.

Nothing in these Terms limits liability for intent, deliberate recklessness, fraud, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

The Software may interact with or depend on third-party systems, operating systems, platforms, payment providers, app stores, hosting providers, APIs, or other services.

We are not responsible for failures caused by third-party services outside our control, but we will make reasonable efforts to help where the issue affects use of the Software and is within our ability to address.

We may update the Software and these Terms from time to time.

Changes to these Terms will not reduce your core rights for purchases already made unless required by law, necessary for security or technical reasons, or otherwise permitted under applicable law.

If a change materially affects your use of the Software, we will make reasonable efforts to notify you by email, in-app notice, website notice, or another appropriate method.

These Terms are governed by Dutch law.

If you are a Consumer living outside the Netherlands, you may also have mandatory rights under the law of your country of residence. Nothing in these Terms deprives you of mandatory consumer protections that apply under applicable law.

For support, cancellation, privacy requests, or legal notices, contact: